Data Deletion — Lurea

This is a courtesy translation. If there is any difference between this version and the Portuguese original, the Portuguese version prevails.

Version: 1.2 Effective date: September 17, 2026 Responsible party: Fernando Lorenzetti Contact: suporte@lurea.app | privacidade@lurea.app App: Lurea — app.lurea.mobile

Contents

1. Two ways to delete your data
2. Delete your history and keep your account
3. Delete your account and everything in it
4. Request by email
5. What is deleted
6. What remains stored, and why
7. Timeframes

1. Two ways to delete your data

What you wrote in Lurea is yours. You can delete everything at any time, without asking anyone's authorization and without giving a reason.

There are two paths, and they serve different intentions:

If you want to start over from scratch but keep using Lurea, the first is enough. If you want to leave for good, the second.

2. Delete your history and keep your account

In the app:

1. Open the Profile tab
2. Tap Privacy
3. Under "YOUR DATA", tap Delete history
4. Confirm

The action is immediate and final — there is no trash and no undo. Your account remains active and you stay logged in.

Before deleting, if you want to keep a copy of what you wrote, the same screen has the Export my data option.

3. Delete your account and everything in it

In the app:

1. Open the Profile tab
2. Tap Edit profile
3. Scroll to the bottom and tap Delete account
4. Confirm

This closes your account and removes your data from production systems. You are logged out right away and can no longer log in with that email.

The subscription is separate. If you have an active paid plan, also cancel the billing. Did you subscribe on Google Play or the App Store? Cancel in the store — that billing is managed by Google or Apple, not by us. Did you subscribe through the website (lurea.app)? Write to suporte@lurea.app asking for cancellation. Deleting the account alone does not cancel the recurring billing.

4. Request by email

If you have lost access to the app or to your account, write to suporte@lurea.app or privacidade@lurea.app from the registered email, asking for deletion.

We strive to respond within 5 business days, and the maximum period for formal requests from data subjects is 15 business days, as stated in the Privacy Policy. We may ask for additional confirmation before carrying it out — it is an irreversible action and we want to be sure the request is yours.

5. What is deleted

• Check-ins, journal entries and conversations with Luri
• Audio transcriptions
• Moods, intensities and streak records
• Insights, patterns and triggers generated from what you wrote
• Letters and reflections generated by Luri
• Profile photo and avatar
• Preferences, reminders and settings

In the case of account deletion, your name, email and access credentials are added to these.

Audio recorded during the check-in does not stay on our servers: it is sent for transcription, converted into text and discarded within the same request. What we keep is the transcription — and it is deleted along with everything else.

The copy that lets you listen to the recording later stays only on your device, and it is for privacy that it never leaves it. Because this file is not with us, deleting your history or deleting your account does not reach it: the recording disappears when you delete that journal entry or when you uninstall the app.

6. What remains stored, and why

Some records cannot be deleted along with the rest, due to legal obligation or a technical limitation of backups:

These records are kept unlinked from your profile whenever technically possible, and are not used for any other purpose.

Purchase history managed by Google Play and Apple follows each store's policies and is beyond our reach.

7. Timeframes

If you have questions about this process, or about any other right guaranteed by the LGPD (Brazil's General Data Protection Law), write to privacidade@lurea.app. See also the Privacy Policy and the Terms of Use.